Future-Industries.ai S Corporation ("Future-Industries.ai," "we," "us") operates the Future-Industries.ai website and the Aloha VCC virtual contact center ("Aloha"), a service we provide to law firms and other professional practices ("firms"). This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
You may be reading this as one of three people, and the policy treats each differently.
Account details such as your name, work email address, and role at the firm; the firm's business information and the configuration you enter into Aloha (hours, practice areas, phone numbers, staff roster, message templates); billing details, which are handled by our payment processors and never stored by us in full; and the technical information needed to operate and secure the service, such as sign-in events and device and browser information.
When you contact a firm that uses Aloha, we process the information needed to handle your call or message for that firm: your phone number and caller ID; the name and contact details you give; what you tell the firm about why you are calling, including the practice area and the questions the firm's intake asks; call audio recordings and transcripts, where the firm has recording enabled and you have been told the call is recorded; text messages you exchange with the firm through Aloha; and appointments you book through the firm's booking page.
A firm's administrator may connect Aloha to services the firm already uses. When they do, we receive only what that connection needs. See Connected services below.
The information you send through a form or email, the mobile number you provide if you opt in to text messages, and standard server logs.
We do not sell personal information. We do not use callers' information for our own marketing, and we do not use firm or caller content to advertise to anyone.
Aloha uses AI providers to run the firm's voice receptionist, to transcribe and summarize calls, and, where a firm turns it on, to screen and organize leads. The audio and text of a conversation is sent to those providers only to perform that work for the firm and is returned to the firm's Aloha records. Our AI providers act as our processors and are contractually restricted to processing the information to provide their service to us. AI output inside Aloha is a tool for the firm's staff; it is not legal advice and the firm's professionals remain responsible for every decision.
Where a firm enables recording, Aloha plays a recording and transcription disclosure at the start of the call before anyone speaks with the firm. Recordings and transcripts belong to the firm's records. The firm controls who at the firm can access them and may have them emailed into its own records system. We retain recordings for the firm until the firm deletes them or the firm's account ends.
A firm's administrator can connect Aloha to third-party services. Each connection is made by the firm through that service's own authorization screen, can be disconnected by the firm at any time inside Aloha, and is governed by that service's own privacy policy in addition to this one. We store the access credentials the service issues to us encrypted at rest and never display them to anyone.
| Service | What Aloha does with it |
|---|---|
| Google Calendar | Reads free/busy times from the calendars the firm's administrator selects so the firm's booking page offers only open times; writes booked consultations to the one calendar the administrator designates; and, for staff who connect their own calendar, shows that staff member their own day's events inside Aloha. Aloha never shows one person's calendar to another and never exposes any calendar to a caller. |
| HubSpot | Creates or updates contact records in the firm's HubSpot portal when the firm chooses to export a contact, and, if the firm selects it, keeps the firm's contacts and call log in sync. |
| Clio Manage | Creates and updates contacts, matters, and notes in the firm's Clio account once a client retains the firm, and reads matter and billing status back for the firm's staff. |
| Twilio / SalesMsg | Carries the firm's phone calls and text messages. |
Google user data. Aloha's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar data only to provide the calendar features described above. We do not use it for advertising, we do not sell it, we do not transfer it to third parties except as needed to provide those features or as required by law, and no human at Future-Industries.ai reads it except with the firm's permission for support, for security, or to comply with law.
When you opt in to receive text messages from Future-Industries.ai — for example, during account signup, via our web opt-in form, or by emailing your request to aloha@future-industries.ai — we use your mobile number solely to deliver the messages you signed up for: one-time passcodes and login verification, account and service notifications, and replies to support requests you initiate.
Text messages a firm sends its callers through Aloha are sent only after the caller has replied to consent, and every message carries STOP instructions. Replying STOP ends messaging from that firm.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Text-messaging opt-in data and consent are never shared with any third parties, excluding the aggregators and delivery providers we use solely to transmit the messages you requested.
We share information only as needed to run the service, and never for anyone else's marketing.
Firm account information is kept while the account is active and for as long afterward as we need it for billing, legal, and security purposes. Caller information, recordings, transcripts, and messages are kept for the firm for as long as the firm keeps its account and has not deleted them; when a firm's account ends, we provide the firm an export of its data and then delete it from our active systems. SMS consent records are kept as long as required to demonstrate consent. Backups age out on a fixed schedule.
Information is encrypted in transit and at rest. Credentials for connected services are stored server-side and never sent to a browser. Access inside a firm is limited by role; access by our staff is limited to what support, security, and operations require and is logged. No system is perfectly secure, and we will notify affected firms of a breach as the law requires.
We are based in the United States and process information there. If you contact a firm from outside the United States, your information is transferred to and handled in the United States.
If you are a caller or client of a firm, ask the firm to access, correct, or delete your information; the firm can do so inside Aloha and we will assist. If you are a firm user, you can update your account inside Aloha or by contacting us. Depending on where you live, you may have legal rights to access, correct, delete, or receive a copy of your personal information, or to object to certain processing. You can exercise them by contacting us at the address below; we will verify your request and respond within the time the law allows. We do not discriminate against anyone for exercising these rights.
Our services are for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
We may update this policy from time to time. The effective date above reflects the current version. If a change materially reduces your rights, we will notify firms through the service or by email before it takes effect.
Questions about this policy or your information? Email aloha@future-industries.ai or legal@future-industries.ai, or call +1 (805) 678-9387.
Terms of Service · SMS Terms & Conditions
← future-industries.ai